Spark Shipping Helpdesk

The Basics 5

• Ensure Connectivity Between Your Store and Spark Shipping
• Can Spark Shipping split orders between multiple vendors?
• Can I use Spark Shipping to list products in my store?
• IP Addresses to Whitelist
• How do I send a test order?

Creating Vendors 3

• Create Vendors - Pre-built Integrations
• Create Vendors - Done For You Setup
• Create Vendors - Self Setup Integrations

Products Mapping 4

• SKU Mapping - Single
• SKU Mapping - Bulk
• Unmapping SKUs
• Auto-mapping feature

Inventory 6

• How to Set Up Inventory Manual Uploads
• Creating Dropbox Direct Download Links to Images or other files
• Anonymous FTP Login
• Set up Handling Time (also known as Fulfillment Latency) for your Amazon Products using Spark Shipping.
• Creating Google Sheets Direct Download Links to a CSV File

View all 6

Order Fulfillment 10

• Error: Order received but product is mapped to Default Vendor
• How To: Reprocess an Order
• Can Spark Shipping send orders to my vendor's shopping cart?
• Mapping Shipping Description
• Finding your Shopping Cart Shipping Methods

View all 10

Tracking 2

• Where is Tracking Data Shown?
• Can Spark Shipping update tracking from a Dropbox file or a Google spreadsheet?

Vendors Integrations 4

• What does Spark Shipping need to integrate with a Vendor's API?
• What Spark Shipping Needs to Integrate with a Vendor
• How to integrate with MWW On Demand
• How to integrate with ShipStation

Navigating Spark Shipping 7

• Switching Sites
• How to determine if a product refresh is still running
• How can I see which orders were sent to my vendor
• Using Shopify Variants with non-unique SKUs
• Error Reports

View all 7

General 6

• Do you offer a trial?
• How often are products updated?
• How often are orders updated?
• How do I manually synchronize products?
• Can Spark Shipping automatically remove products/listing?

View all 6

Billing 3

• Refund Policy
• Can I Upgrade/Downgrade my plan?
• Can I Cancel My Account?